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EDUCATION

CLEMSON UNIVERSITY
BS, Computer Information Systems
2010-2014

SKILLS

HTML / CSS C / C++ JavaScript MsSQL Photoshop InDesign Illustrator Content Management Systems WordPress

 

EXPERIENCE

Software Engineer /
Business Intelligence Analyst

Way Media, Inc
Remote
2017-present
As the lead business intelligence engineer at Way Media, I design and maintain reports for leadership to make critical business decisions. I steered our leadership into changing strategy that resulted in more revenue and greater customer satisfaction. I have also spent countless hours cleaning up our databases and moving our outdated Oracle database into a MySQL database. I’ve provided reliability and confidence in our data, while creating efficiency in teams, resulting in 4 jobs being consolidated into 1 as automation tools began being utilized.
When the COVID-19 pandemic hit America, I was able to provide leadership with key metrics on how the company was doing at a granular level in order to prevent layoffs. Given the right information, our leaders were able to use data to answer hard questions about the stability of our company, instead of relying on “gut feelings”. Over the past 3 years at Way Media, I have been working on this relationship with our leadership, and have gained their trust in my reporting on key metrics. Making high profile presentations is my strong-suit.
Speak of automation, from day one I have implemented numerous automation tools to streamline outdated processes, increasing efficiency and lowering job turnover. I also increased the security of sensitive business information by housing processes in internal software instead of in public locations.
In 2018-2019 I was the project manager of a new piece of software for our internal employees and call center to manage our customers. I led a team of two contractors and one internal software developer as well as myself in designing and creating this tool. We used Agile methodology for this project. This piece of software has saved our company time and money, all the while giving our customers a greater experience with our support teams. I was able to see firsthand how our call center implemented this new software during launch week and it was thrilling to see how our users loved the product!
Business Implementation Consultant
Strategis Consulting, LLC.
Remote
2015-2016

Due to the small nature of this company, I wore many hats during my time at Strategis. I oversaw the quality assurance testing of every product release to our health care customer. I also designed and maintained a Microsoft SQL database to store and handle the data for the web application being developed by our team. Along with developing the application, I created presentations for technical staff and end user training on the application. Our application interacted with SAP Business Objects in order to utilize the reporting feature. In-depth technical training on Business Objects was another project I assisted my boss with during my first few weeks at Strategis.
Technical Software Consultant
AirWatch by VMware
Atlanta, GA
2014-2015

I was responsible for supporting successful installations and upgrades of AirWatch, an enterprise management software solution, as well as providing day to day technical support for customers. I interacted with customer daily managing critical issues and training on product features during new releases. My role as an Enterprise Application Support Engineer included supporting multiple client platforms including Apple iOS & OSX, Android, Microsoft Windows, and many more. As a Subject Matter Expert in Apple products, my expertise lies in iOS and OS X devices. I am trained to support and train our customers with configuring their Apple devices for each unique business use case in relation to email, content, application, and secure data transfer management. Through my career at AirWatch I moved to a team lead role on top of my responsibilities with our customers. I gave presentations on new features and managing client expectations to our team of 50 consultants to continue further education witinh our team.
Research Assistant
Computer Science Department, Dr. Murali Sitaraman
Clemson University, SC
2012-2013

Campus Representative
Dell, Inc.
Clemson University, SC
2012-2014

Tour Guide
Clemson University Guide Association
Clemson University, SC
2011-2014

Office Assistant
Clemson University Men’s Basketball Office
Clemson University, SC
2010-2014